Open Care Data
Independent Review & Safety Record · CCN 495135 Monitoring available

HERITAGE HALL BIG STONE GAP

An independent review of Heritage Hall Big Stone Gap's safety record, its Medicare rating, health-inspection citations, staffing, fines and complaints, drawn from public federal data (not user star-ratings).

2045 VALLEY VIEW DRIVE · BIG STONE GAP, VA 24219 · 180 beds
Phone: 2765233000
B
Open Care Data Safety Grade

This facility rates above average, with a mostly solid record.

Starts from the Medicare rating, then weighs below-average staffing. How we grade · See how it compares
Open Care Data's independent assessment of public federal data, not an official CMS rating. Data can lag or change. Operate this facility? Report a correction.

Recent News August 2026 federal update

Total federal fines changed to $40,517

In the August 2026 federal update, the total dollar amount of federal fines on this facility's record changed from $71,620 to $40,517. Fines are civil monetary penalties CMS levies when serious problems are identified and not corrected.

These changes are drawn from the U.S. federal (CMS) nursing home data. The facts are CMS's; the explanations are Open Care Data's. Federal data updates periodically and can lag current conditions. Operate this facility? Add context or report a correction.

Medicare Five-Star Rating · as of the latest federal update

Overall
★★★★
4 / 5
Staffing
★★
2 / 5
Health Inspection
★★★
3 / 5
Quality Measures
★★★★★
5 / 5

Top concerns What stands out in the record

  • Staffing rating is in the bottom tier, often the strongest predictor of care quality.

How it compares vs. 289 VA nursing homes

Overall Medicare rating
4of 5 stars
Better than 61% of VA homes
Staffing rating
2of 5 stars
Better than 30% of VA homes
Health-inspection rating
3of 5 stars
Better than 44% of VA homes
Total nurse hours / resident / day
3.10709hrs
Better than 17% of VA homes
RN hours / resident / day
0.40687hrs
Better than 24% of VA homes
RN turnover
6.3%
Better than 98% of VA homes

Percentiles rank this facility against every other Medicare-rated nursing home in Virginia, using the latest federal data.

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Safety & Enforcement Federal inspection record

Safety indicators

Abuse indicator None on record
Substantiated complaints 0

Financial penalties

1
Fines
$40,517
Total fines
0
Payment denials
1
Total penalties

Staffing Hours per resident / day

0.40687
RN hours per resident / day
Benchmark ≥ 0.75
3.10709
Total nursing hours / day
Benchmark ≈ 4.1
2.44764
Weekend nursing hours / day
Look for parity with weekdays

Higher staffing, especially RN time, correlates with better outcomes and higher Medicare star ratings.

Recent Deficiency Citations Last 36 months · federal inspections

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Quality Measures Medicare quality data · lower is better

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Highly-rated facilities nearby Same area · by rating